Support for the digitalisation of the tax administration of the Tax Administration of Ukraine
Project objectives
The aim of the project is to support the digitalisation of the tax administration of the UA Tax Service (SRS), to increase voluntary tax compliance and to develop skills to combat tax fraud through the sharing of best practices, experience and knowledge, thereby supporting Ukraine's accession to the European Union.
Actions and results
Result 1:
- The Estonian Tax and Customs Board (EMTA) will showcase the Agency's strategic management experience and best practices, including performance measurement and the digital transformation journey;
- The EMTA and the SRS will work together to improve good governance in the field of taxation, in line with the good governance principles adopted by EU Member States, i.e. the recognition and respect of the principles of transparency, exchange of information and fair tax competition. The management of the Ukrainian Tax Administration will gain insight into the MTA's experience in vision and strategy setting, capacity building, change management and performance measurement;
- SRS officials have been introduced to the main elements of the digital transformation of tax administration and best practices of the EMTA;
- An SRS officer has participated in a mentoring programme.
Result 2:
- The EMTA will introduce best practices to increase voluntary tax compliance: e-service management, quality management;
- EMTA and SRS will also improve and strengthen cooperation in improving and developing tax administration in Ukraine, including ensuring efficient tax collection and control capacity.
- SRS officials have been introduced to EMTA specific know-how, technical and administrative experience and best practices. The study tour will allow participants to experience how the work is organised in practical and physical terms.
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